Simple terms. No surprises.

Quotes

Your quote is valid for 30 days from the date on it. After that, maker prices may have changed, so we'll update it before you go ahead.

Quotes are based on what you choose online. The home visit confirms placement, cabling and network. If anything needs to change, you get a new quote to approve first.

Hardware and labour

• Hardware is charged at the maker's recommended retail price (RRP), with no markup.
• Labour is itemised separately, task by task, at $120 an hour.
• Veterans and first responders (police, fire, ambulance, SES and ADF veterans) get 50% off labour. Hardware isn't discounted. ID is sighted at the home visit.
• Ctrl+P Co isn't registered for GST, so no GST is charged.
• Remote access through Home Assistant Cloud (Nabu Casa) is optional, about US$6.50 a month, paid by you directly.

Deposit and payment

A 50% deposit confirms the job. When it's paid, your quote becomes an invoice and we order your hardware.

The balance is due on completion, when the install and handover are done.

Card payments are handled by Stripe.

Cancelling

If you cancel before your hardware is ordered, we refund your whole deposit. Nothing is taken out.

Once hardware is ordered, it's yours. It's bought for your home, and it's handed over to you even if the install doesn't go ahead.

The install

• Hardwired electrical work, such as wired downlights, wall dimmers and outdoor lights, must be done by a licensed electrician. It isn't included in our quotes. We pair and set up those devices once they're in.
• Your smart home runs on Home Assistant, on a Home Assistant Green in your home. It keeps working without the internet.
• You'll need to give us safe access to the areas in your quote, and to your router or network.

Warranties

Hardware warranties are the maker's. If a device fails under warranty, we'll help you make the claim with the maker.

Nothing in these terms limits your rights under Australian Consumer Law.

Questions

See also our privacy policy.